Shipping & Returns

Shipping Policy

Shipping Coverage

We currently offer delivery services primarily to customers in the United Kingdom.

Delivery Times

• Standard Delivery: 5-7 business days

Shipping Costs

• Free shipping on orders over £30
• Standard Delivery: £3.99
• Express Delivery: £6.99

Order Processing

All orders are processed and dispatched within 1 business day. You will receive a shipping confirmation email with tracking information once your order has been sent.

Returns Policy

Return Period

We accept returns within 30 days of receipt. Products must be unopened, unused, and in their original packaging.

How to Return

1. Contact our customer service team with your reason for return
2. Wait for return authorization and return address
3. Pack the product securely and send it back
4. Refunds will be processed within 3-5 business days after we receive your return

Refund Method

Refunds will be issued to your original payment method. Please note that return shipping costs are the responsibility of the customer, unless the product has a quality issue.

Non-Returnable Items

• Opened or used tea products (for hygiene reasons)
• Orders beyond the 30-day return period
• Sale or clearance items (unless defective)

Contact Us

If you have any questions about shipping or returns, please don't hesitate to contact our customer service team.